When someone has a sharply different viewpoint from our own, we naturally choose two common ways, either avoiding a conversation with that person or trying to convince(说服)them that they are wrong. Research shows there is another way: using receptive(接纳性的)language, showing that we are truly interested in a new point of view.
Many of us try to avoid disputed(有争议的)discussions. We prefer to talk with someone with similar opinions. When we do have to talk with people holding different views, we typically try to convince them to give up their beliefs because we think we are right and try to "win" the argument.
A more effective method is being conversationally receptive. Research shows that when we appear receptive to others' different views, our arguments sound more convincing. Receptive language can also make those with whom we disagree more receptive in return. It makes us more likable, and others more interested in partnering with us.
Researchers suggested three tips that can help us improve conversational receptiveness in even the most heated disagreements.
Recognize(承认)the other person's point of view. Say "I understand that..." or "I believe what you're saying is..." to show that you take an active part in the conversation and find value and even trust in their points.
Hedge your statements. When we talk, we usually hold the opinion that we should be strong and confident and express our views in a direct forceful(强有力的)way. But if we show that we are not so sure about our beliefs, our views will be likely to be better received.
Express your arguments in an acceptable way. You might say "Let's consider the possible benefits of having fewer people working on the project." rather than "We should not add more people to the project." The second sentence sounds unpleasant, showing that the speaker is not open to the possibility of further discussion.
By following these tips in our communication, we'll be more likely to have an effective conversation and bridge the differences.
(
A
) 1. According to the passage, being conversationally receptive can lead to
A
.
A. useful communication B. creative opinions
C. clear confidence D. different opinions
(
C
) 2. The words "Hedge your statements" in paragraph 6 mean "
C
".
A. explain your reasons clearly B. raise your questions politely
C. voice your ideas less forcefully D. express your excuses more directly
(
B
) 3. What is the writer's main purpose in writing this passage?
A. To stress the importance of productive communication.
B. To introduce a better way to deal with disagreements.
C. To explain the reasons for using receptive language.
D. To provide three effective tips to win an argument.
(
C
) 4. Where can you most possibly read this passage?
A. In a science book. B. In a storybook.
C. In a social science magazine. D. In a guidebook.
